Osmo (“we”, “us”, “our”) operates the mobile application and website at osmo.best
(the “Service”). This Privacy Policy explains how we collect, use, disclose and safeguard
your information when you use our Service.
1. Information We Collect
1.1 Information you provide to us
- Phone number – used as your unique account identifier and for OTP verification.
- Profile information – first name, last name, region, city, and profile photo (optional).
- Order and shipping details – product selections, delivery addresses, cargo preferences.
- Communications – messages you send to our operators and support team.
- Payment information – we do not store full card details. Payments are processed through third-party providers.
1.2 Information collected automatically
- Device information (model, OS version, unique device identifiers)
- Log data (IP address, access times, pages viewed, app crashes)
- Usage data (features used, search queries, cart activity)
2. How We Use Your Information
- To create and manage your account
- To process and fulfil your orders from Chinese platforms (Taobao, 1688, Tmall)
- To communicate with you about orders, logistics and support
- To improve the Service and develop new features
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Sharing of Information
We may share your information only in the following cases:
- Service providers – logistics partners, payment processors, cloud hosting (under strict confidentiality agreements)
- Chinese suppliers / platforms – only the minimum data required to place and fulfil your order
- Legal requirements – when required by law or to protect our rights
- Business transfers – in case of merger, acquisition or sale of assets
We never sell your personal data to third parties for marketing purposes.
4. Data Retention
We retain your personal data only for as long as necessary to provide the Service and fulfil
the purposes described in this Policy, or as required by law (for example, tax and accounting records).
5. Data Security
We implement appropriate technical and organisational measures to protect your data, including
encryption in transit (HTTPS/TLS), secure storage, access controls and regular security reviews.
However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Object to or restrict certain processing
- Receive a copy of your data in a portable format
To exercise these rights, contact us at privacy@osmo.best or through the in-app support chat.
7. Children’s Privacy
The Service is intended for users aged 18 and above. We do not knowingly collect personal
information from children under 18. If you believe we have collected such information,
please contact us immediately.
8. International Transfers
Your information may be transferred to and processed in countries outside Turkmenistan
(including China and servers located in other jurisdictions) where our service providers operate.
We take steps to ensure appropriate safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes
by posting the new policy on this page and updating the “Last updated” date. Continued use
of the Service after changes constitutes acceptance of the revised Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@osmo.best
- Support: support@osmo.best
- Address: Ashgabat, Turkmenistan